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Customer Paradigm animated logo for dark backgrounds The words remain static while the left symbol draws in with CSS strokes, spins once, and quickly fades out and in before looping.

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Customer Paradigm animated logo for dark backgrounds The words remain static while the left symbol draws in with CSS strokes, spins once, and quickly fades out and in before looping.

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Our Client Case Studies


Since 2002, we’ve completed more than 12,600 projects in web development, digital marketing, and eCommerce.

We can help you acquire new customers, retain existing ones and build intuitive and satisfying interactions.

Mistake #10: One Shot Mailing vs Multi-step Campaign

eLearning Series by Jeff Finkelstein 10. One shot mailing vs. multi-step campaign In this tight economy, many companies are slashing their marketing budgets. One of the ways that you can stay ahead of the competition is to use a multi-step marketing campaign to...

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Mistake #9: Cheap Paper

eLearning Series by Jeff Finkelstein 9. Cheap Paper Many years ago, I built custom homes up in the mountains of Colorado, near some of the large ski resorts. I didn’t want to pay for real business cards, so I printed out a few using my inkjet printer and...

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Mistake #8: Sending too early or too late

eLearning Series by Jeff Finkelstein 8. Sending too early or too late Send too early, and they’ll misplace your mailing. Send too late, and they’ve already made plans, or they don’t have enough time to respond before the deadline. In business, as with much of life,...

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Mistake #7: No Source Code Tracking

eLearning Series by Jeff Finkelstein 7. No Source Code Tracking Let’s say that you own a small retail store, and want to know what marketing is working to get people into the store to buy. You know you need to spend some money to drive traffic. But where is your money...

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Mistake #6: Lack of Personalization

eLearning Series by Jeff Finkelstein 6. Lack of Personalization Hello!   PERSONALIZATION WORKS! According to Personalized & Database Printing: The Complete Guide, personalization can increase the size of a customer’s order by 25%. For repeat customers, the...

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Mistake #5: Graphics don't match marketing concept

eLearning Series by Jeff Finkelstein 5. Graphics don't match marketing concept One of my all time favorite marketing blunders was very subtle. It was for a financial services company who wanted "to make your investments soar." They created an oversized postcard that...

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Mistake #4: Sending mail to dead people

eLearning Series by Jeff Finkelstein 4. Sending mail to dead people With all of the election fervor in the air, I'm reminded of an election in East St. Louis a few years back, where they had 125% of the population vote. How did this happen? Fraud, mostly. A later...

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Mistake #3: Not including a way to respond

eLearning Series by Jeff Finkelstein 3. Not including a way to respond Some print designers naïvely assume that a customer will understand how the recipient is supposed to respond: Oh, they'll just pick up the phone and call. Or visit our store. Or visit the website....

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Mistake #2: Not making an offer

eLearning Series by Jeff Finkelstein 2. Not making an offer One of the top mistakes we see again and again in direct mail marketing is not making an offer. This is different than a call to action, which is also important to get people to act in a timely manner. What's...

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Mistake #1: Not doing any direct mail marketing at all

eLearning Series by Jeff Finkelstein 1. Not doing any direct mail marketing at all While online marketing, including email campaigns and search engine advertising, is extremely cost effective, the fact is that some people respond better to a printed piece of...

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Since 2002, we've completed more than 12,600 successful projects for our customers.

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