Customer Paradigm animated logo A fast WordPress-compatible CSS sequence fades in the left symbol, then spins and fades it before looping while the words remain static.
Customer Paradigm animated logo for dark backgrounds The words remain static while the left symbol draws in with CSS strokes, spins once, and quickly fades out and in before looping.

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Customer Paradigm animated logo for dark backgrounds The words remain static while the left symbol draws in with CSS strokes, spins once, and quickly fades out and in before looping.

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Annoying, non-customer-centric customer experience

So I’m set up on auto pay with milk delivery service for our home. My credit card expired, but they never let me know (except for a weekly receipt that I assumed was paid, so I paid no attention). Instead of calling, emailing or mailing, we got a note that our...

One Main Message Per Email

eLearning Series by Jeff Finkelstein Most people do not send effective email messages. I know. I spend a lot of time analyzing email messages for our clients, and measuring and tracking their effectiveness. Whether you send large email newsletters or just use email to...