I was at a seminar yesterday for the Boulder Marketing Group, and the speaker (from Brand Ascension – www.brandascension.com/) showed a very poignant video of a young man who redefined customer service for a grocery store.
I did a quick search, and here’s a link to the video for this “unforgettable true story about a young man with Down’s Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect.”